kya7 Frequently Asked Questions

Yes. kya7's withdrawal service runs 7 days a week, including nights and public holidays. Withdrawal requests are normally processed within 30 minutes to 3 hours, so you can request at 11 PM or 3 AM alike. KBZPay, Wave Money and AYA Pay are all supported.

The normal processing time is 30 minutes to 3 hours. If your money has not arrived after 3 hours, check that your wallet number is correct and that your account KYC verification is complete. Then contact us via Live Chat with your withdrawal ID and we will check it right away.

The 120% welcome bonus can be withdrawn only after you have met a wagering requirement of bonus amount × 20. For example, if you received a 24,000 Ks bonus, you must wager 480,000 Ks before you can withdraw the bonus funds. You can check your Wagering Progress in your account to track how close you are. If you only want to withdraw your own deposited funds, you can do so without waiting for the wagering requirement to be met — but the remaining bonus balance will be forfeited.

Yes. The wallet used for withdrawal must be a KBZPay, Wave Money or AYA Pay account registered in the same name as the player's account. Transfers to a third-party wallet are not allowed — this policy is in place to protect your funds and ensure you personally receive your money. The minimum withdrawal amount is 30,000 Ks.

The minimum withdrawal amount is 30,000 Ks, and this applies equally to KBZPay, Wave Money and AYA Pay. If your balance is below 30,000 Ks, you cannot submit a withdrawal request — keep playing until your balance reaches 30,000 Ks before withdrawing.

A wagering requirement is the total amount you must wager before you are eligible to withdraw bonus funds. For kya7's welcome bonus, Wagering = bonus amount × 20. For example, if you receive a 24,000 Ks bonus you must wager 480,000 Ks, and if you receive a 300,000 Ks bonus you must wager 6,000,000 Ks. Your own deposited funds do not count toward the requirement — only bets placed with bonus funds are counted.

The 120% welcome bonus is available once per account only, on your first deposit after registration. If someone tries to open additional accounts to claim the bonus again, those accounts may be closed and the balance forfeited.

After you register at kya7, the bonus is added automatically on your first deposit — no promo code needed. Deposit a minimum of 10,000 Ks and you will receive the 120% bonus instantly, up to a maximum of 300,000 Ks. For example, deposit 20,000 Ks and you get a 24,000 Ks bonus, giving you 44,000 Ks to play with.

Yes, the bonus has a time limit. If the wagering requirement is not completed within the set period, the remaining bonus balance will expire. You can check whether only your own funds remain and withdraw those. To avoid losing the bonus, start playing as soon as you deposit and keep working through the wagering requirement consistently. Contact Live Chat for the exact time limit.

Because of the maximum bonus cap, a deposit of 520,000 Ks earns a maximum bonus of 300,000 Ks, giving you a balance of 820,000 Ks to play with. The wagering requirement is 300,000 Ks × 20 = 6,000,000 Ks. Depositing more than 520,000 Ks does not increase the bonus — remember that the 120% bonus is capped at 300,000 Ks.

Your username can contain English letters, numbers and symbols and must be at least 6 characters long. Your password must be at least 8 characters and should combine uppercase letters, lowercase letters and numbers. Avoid easily guessed passwords such as your phone number or date of birth, and keep your account secure.

If you forget your password, go to the kya7 Login page, click "Forgot Password", and reset it using your registered phone number or email. Once you receive the reset OTP, you can set a new password. If you have forgotten your username, contact us via Live Chat — we will help you out.

No. Each person is allowed to open one account only. If we find that a player has multiple accounts, our policy allows us to close the extra accounts and cancel any bonus balance in those accounts. This policy is in place to keep things fair for all players.

When logging in from a new device for the first time, OTP verification is not required — if your username and password are correct, you can log in straight away. However, for better security, your password will be checked when logging in from an unfamiliar network, and if any suspicious activity is detected, we may ask for additional verification. Avoid logging in from public Wi-Fi whenever possible.

Opening an account takes just a few minutes. Enter your phone number, username and password, verify with OTP, and you can start playing right away. Identity verification is only required at the time of withdrawal — you can deposit and play before completing KYC. See the kya7 Login page for more details.

KYC (Know Your Customer) verification ensures that players are withdrawing their own funds, that accounts are owned by one person only, and that financial fraud is prevented. It directly protects players' money, and is part of kya7's responsible platform management.

KYC verification is usually requested at the time of your first withdrawal or when transaction amounts increase. You can deposit and play without completing KYC in advance — once you are ready to withdraw, complete the verification and it will be processed within 1 hour. Completing KYC in advance will make withdrawals faster.

If your KYC is rejected, you will receive the reason via email or Live Chat. Common reasons include unclear images, wrong document type, or expired documents. You can resubmit a clear photo and contact Live Chat to request a re-review. kya7's verification team will process it as quickly as possible.

All documents submitted to kya7 are protected with SSL encryption, and KYC files are handled only by staff with authorised access. This information will not be sold to third parties. You can read more in the Privacy Policy. Player privacy is one of kya7's top priorities.

To complete KYC, submit a photo of your National Registration Card (NRC) where the cardholder's name is clearly visible. We will also verify that the name on your NRC matches the name on the payment wallet (KBZPay, Wave Money or AYA Pay) used for withdrawal. If there are any known name discrepancies, you can explain them in advance via Live Chat.